Privacy Policy

We may collect information that you provide directly to us, including:

• Full name
• Phone number
• Delivery address and district
• Appointment details (service, date, time and notes)
• Service preferences, such as a preferred stylist
• Product orders and purchase history
• Cancellation and return requests
• Information you provide when contacting our team

We may also automatically collect technical information when you use our website, such as your IP address, browser type, device information, pages visited and general website usage information.

We use your information to provide and improve the FORMEN experience, including to:

• Process salon appointment requests
• Confirm, manage and update your bookings
• Process and deliver product orders
• Provide customer support
• Handle cancellations and returns
• Improve our website, services and products
• Prevent fraud, misuse and unauthorised activity
• Meet applicable legal and regulatory requirements

When you request an appointment with FORMEN, we use your information to manage your booking and provide the requested service.

This includes your selected service, preferred stylist, appointment date and time, and any notes you add.

Appointment-related communications, such as confirmations, are sent by SMS to the phone number you provide. Payment for salon services is made in cash at the salon.

When you purchase products through our FORMEN shop, we collect the information necessary to process your order.

This may include:

• Customer name
• Phone number
• Delivery address
• Order details
• Return requests

Orders are paid in cash on delivery. We do not collect or store card or mobile banking details on this website.

Delivery is handled by a third-party courier, and we share with them only the details needed to deliver your order.

FORMEN may use cookies and similar browser storage to help the website function properly and to understand how visitors use it.

These technologies help us to:

• Remember the items in your shopping cart
• Avoid placing the same order twice if you retry at checkout
• Keep the website secure and working
• Understand general website usage

You may be able to control cookies through your browser settings. Disabling them may affect some website functionality, for example your cart may not be remembered.

We do not currently send marketing messages. If we do in the future, we will only send them with your permission, and you will be able to opt out at any time.

FORMEN may share information with trusted service providers when necessary to operate our business and provide our services.

These may include providers responsible for:

• SMS and messaging
• Product delivery
• Website hosting and technical support
• Image and file storage

We do not sell your personal information. We may also disclose information where required by law or to protect our rights and the safety of our customers.

We take reasonable technical and organisational measures to help protect your personal information against unauthorised access, alteration, disclosure or loss.

However, no online system can be guaranteed to be completely secure. We encourage you to protect your phone and any messages you receive from us.

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining business records, resolving disputes and meeting legal obligations.

The retention period may vary depending on the type and purpose of the information.

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your information
• Request correction of inaccurate information
• Request deletion where applicable
• Object to certain uses of your information
• Ask questions about how we use your information

To make a privacy-related request, please contact FORMEN using the details provided below.

FORMEN's website and services are not intended for children, and we do not knowingly collect personal information from children without parental consent.

If you believe a child has provided personal information to us without appropriate permission, please contact us so that we can review and take appropriate action.

Our website may contain links to third-party websites, services or platforms, such as our social media pages.

FORMEN is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

When changes are made, we will update the Last Updated date at the top of this page.

We encourage you to review this page periodically so you stay informed about how FORMEN handles your information.

If you have questions, concerns or requests regarding this Privacy Policy, please contact us at: